From the Field to the C-Suite: Kevin Sheehan on Coaching a Team

Your employees are your greatest tool in your toolbox, the engine of your company that will propel you forward. Not enough company leaders realize the fine line between acting as a manager and a coach to their employees. While a manager is similar to the star of the show, delegating tasks based on their team members’ skill set and understanding how the business units will succeed in the future are at the pinnacle of their concerns. A coach, on the other hand, is there for their employees when it comes to granular, day-to-day tasks that they must complete. They are open to filling in the details that the manager skimmed over for lack of time to soundly give a comprehensive training of that new software program or the necessities of a  project’s cues. It was only in 2008 that Kevin Sheehan decided to take a coaching approach as he had be involved in his son’s childhood as a soccer coach back in the day. He knew that motivating employees by planting the seeds for new, inspiring thoughts into their minds and giving them the independence to think up new brilliant ideas and see them put into effect is important to their feelings of being a valuable asset to the company in which they work at.


Coaching is About Delivering the Best Results

“If you want to see stellar results, as we have often seen at Norwegian Cruise Lines with the implementation of aspects that had previously never been attained in the cruise industry—such as a private island for guests—you need to be the coach and inspirational leader that will encourage employees to bring in their A-game at all times,” Kevin Sheehan told a CNN reporter after his company over-reached their profit benchmark for the fiscal year of 2014.


Create a Community of Coaches

As a member of the C-level, as Kevin Sheehan was CEO, he knew that having a mentorship program in place would help trickle down the effect of inspiring other employees to bring their best performance to the job. Not only does Sheehan lead by example—he will listen to all employees’ ideas, which was made evident in his Undercover Boss episode—but he ensures that his managerial force does the same. Empowering strategies such as recognition programs within mentoring, and evaluations based on new idea generations (not only execution, simply thinking up potentially effective ideas) are innovative ways to structure your business strategies.


Skills Need to Be Refined

When it comes to technical skills, especially in industries that are always changing, a revamp training is pertinent to make sure your work force is ahead of the game compared to other competitors. Just because you made sure that your marketing team got an extensive training of ahrefsfor their SEO tactics when they first started the job doesn’t mean they know how to integrate the new software additions to create efficiencies.


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